这个签证公司做起来事来很不专业，就是个家庭工作站，以前办过两次都没问题，交钱交证，过些时候证就签下了，的确方便，但没事的时候就好，最近出了点问题，丢了原件，就撒手不管了。这才暴露出公司的真面目。就好比国内那种国营单位似，一天到晚打着为人民服务精神，等到问题出来了，就说，哎呀，我们就是帮大家，成本很低的啦。意思是也赔不了你。得，就好比托朋友办事，出了事就不要再找他麻烦了。行吧，不打不相识，只好列在这里，希望大家明白。这只是个帮忙服务的机构，不是一个专业负责可以信赖的公司。交他办事就小心点了。

I had same kind of problem before.

确实有令人不满不处，不过大底特律区能有个代办签证的服务点还是大家的福气。因为还是省了我们跑芝加哥的功夫，衷心希望华美的服务能不断改进，减少出错率，真正能为广大侨胞办件大好事。

Sorry to see your issue. But I believe there must be some kind of misunderstanding. Our record shows in the past 8 years among a total of dozens of thousands applications, there is NO single passport lost, NO single case causing delay in travel plan. Comparing to other agencies, even if US government for passport for example, our accountability is an miracle, amazingly excellent record. Welcome you to call us back with your service ID, we can investigate what's happened. We do have short of manpower issue, especially during peak seasons. We are continuing improvement efforts, including improving our web function, and email responses, which is very relieable and timely. - Zheng, Lianggen, owner of the business 248-756-0733